This policy outlines the conditions under which appointments and payments made onwww.profbasu.in, owned by Prof.(Dr.) J. K. Basu, can be cancelled or refunded.
🔹 1. Appointment Cancellation
>> Client-Initiated Cancellation:
Clients must notify us at least 24 hours in advance to reschedule or cancel a confirmed appointment.
If notice is given less than 24 hours before the appointment time, the session will be considered consumed, and no rescheduling or refund will be offered.
>> Astrologer-Initiated Rescheduling:
In rare cases where Prof. Basu must reschedule, you will be informed in advance and offered the next available slot at your convenience.
🔹 2. Refund Policy
>> No Refund After Service:
Once a consultation is provided (live, phone, or written), or a personalized report/chart is delivered, no refund will be issued.
>> Advance Payment:
All services require advance payment to confirm the booking.
If a consultation is cancelled more than 24 hours before the appointment, and rescheduling is not possible, a refund may be issued after deducting applicable transaction charges.
>> Non-Attendance:
If a client misses their scheduled appointment without prior notice, it will be considered a “no-show,” and no refund will be provided.
🔹 3. Digital Products
All downloadable astrology reports or remedies purchased are non-refundable due to the personalized nature of the content.
🔹 4. Mode of Refund (If Applicable)
Refunds (if approved) will be processed via the original payment method within 7–10 business days.