Shipping & Delivery Policy — Prof. (Dr.) J. K. Basu 

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Shipping & Delivery Policy 

This Shipping & Delivery Policy explains the arrangements applicable when a consultation or professional service provided by Prof. (Dr.) J. K. Basu involves the supply or delivery of a physical remedy, gemstone, yantra, printed material or other agreed deliverable through www.profbasu.in and associated communication channels.
Shipping and delivery arrangements may vary depending on the nature of the item, sourcing requirements, preparation involved, destination and available delivery services.
Effective Date: 26 October 2016

1. Scope of This Policy 

This policy applies to physical items supplied in connection with astrology, horoscope analysis, numerology, Vaastu consultation and related professional services.
Depending on the consultation and client requirement, deliverables may include:

• Astrological gemstones and related items

• Yantras or other remedy-related products

• Specially sourced or prepared physical remedies

• Printed horoscope charts, reports or consultation documents

• Other physical items specifically agreed with the client

Not every consultation involves the purchase or shipment of a physical product. 

2. Order Confirmation & Service Requirements 

A physical item will normally be arranged only after the relevant requirement, specification, availability and applicable payment arrangement have been confirmed with the client.
Where an item is recommended following an astrology consultation or horoscope analysis, its selection may depend on the individual consultation and the specific remedy or gemstone requirements discussed with the client.
Clients should review all relevant specifications and communicated details before confirming an order. 

3. Payment & Order Processing 

The applicable price, advance payment, balance payment or other payment arrangement will be communicated before or during the relevant transaction.
Depending on the nature and value of the item, different payment arrangements may apply.
Processing, sourcing, preparation or dispatch may begin after the required payment stage and other necessary information have been received.
Transaction information may be retained for booking, accounting, service administration and delivery-record purposes. 

4. Preparation, Sourcing & Dispatch 

Some products may be readily available, while others may require sourcing, selection, verification, customization, preparation or other service-related work before dispatch.
For this reason, preparation and dispatch times may vary from one order to another.
Where reasonably possible, an estimated preparation or dispatch timeframe will be communicated to the client.
An estimated timeframe should not be interpreted as a guaranteed delivery date. 

5. Shipping & Delivery Time 

Delivery time depends on factors including:

• Delivery destination
• Availability and preparation of the item
• Courier, postal or logistics service used
• Local serviceability
• Public holidays or regional disruptions
• Weather conditions
• Customs procedures for international deliveries
• Other circumstances outside our reasonable control
Clients will normally be informed when an item has been dispatched and, where available, provided with relevant tracking or shipment information. 

6. Shipping Charges, Taxes & Duties 

Shipping or delivery charges may vary according to the item, package size, destination and delivery method.
Any applicable shipping charge will normally be communicated before dispatch or as part of the agreed transaction.
For international shipments, customs duties, import taxes, local levies or similar charges imposed by the destination country may be payable separately by the recipient unless specifically agreed otherwise. 

7. Delivery Address & Contact Information 

Clients are responsible for providing an accurate and complete delivery address, postal code, mobile number and other information reasonably required for shipment.
Incorrect, incomplete or outdated delivery information may result in delay, failed delivery, return of the shipment or additional delivery charges.
Any correction to delivery information should therefore be communicated as early as possible and preferably before dispatch. 

8. Courier, Postal Services & Tracking 

Physical items may be dispatched using an appropriate courier, postal or logistics service according to the destination, item and available service options.
We do not guarantee that the same delivery provider will be used for every shipment.
Where tracking facilities are supplied by the delivery provider, relevant tracking information may be shared with the client by phone, WhatsApp, email or another available communication channel. 

9. Delivery Delays 

Reasonable efforts are made to arrange timely dispatch and delivery; however, delays may occur because of circumstances beyond our direct control.
These may include courier disruptions, transport delays, public holidays, severe weather, natural events, strikes, local restrictions, customs procedures, incorrect delivery information or technical issues affecting a third-party logistics provider.
Where practical, reasonable assistance will be provided in checking the shipment status. 

10. Damaged, Lost or Incorrect Shipments 

If a physical item appears to have been damaged during delivery, is materially different from the agreed item, or appears to have been lost in transit, the client should contact us as soon as reasonably possible.
Photographs of the product, packaging, shipping label or other supporting information may be requested where necessary to investigate the issue.
Any replacement, correction, reshipment, adjustment or refund will depend on the circumstances of the individual transaction, the type of item and the applicable delivery or courier process. 

11. Customized & Specially Prepared Items 

Some gemstones, remedies, yantras or other deliverables may be individually selected, sourced, prepared or customized for a particular client.
Because personalized items may involve sourcing, professional selection, preparation or other work before dispatch, their cancellation, replacement or refund conditions may differ from those of standard items.
Clients should therefore review the applicable Cancellation & Refund Policy and any specific conditions communicated for the particular item. 

12. International Delivery 

International shipment may be available for certain items depending on destination, item type, courier availability and applicable legal or customs restrictions.
International delivery times may be longer than domestic delivery times.
The recipient may also be required to comply with customs, import or local regulatory requirements applicable in the destination country. 

13. Digital Reports & Electronic Deliverables 

Digital horoscope reports, consultation documents, charts, research-oriented analyses or other electronic materials are not physical shipments and therefore do not require courier delivery.
Where a digital deliverable forms part of a service, it may be provided through email, WhatsApp, secure link or another suitable electronic channel.
The applicable preparation and delivery timeframe will depend on the service selected. 

14. Relationship With Other Website Policies 

This Shipping & Delivery Policy should be read together with the website's:

Terms & Conditions
Cancellation & Refund Policy
Privacy Policy
Legal Disclaimer

Where a particular product, remedy or service has separately communicated written conditions, those specific conditions may also apply. 

15. Contact Regarding Shipping or Delivery 

For questions regarding a physical remedy, gemstone, dispatch, tracking or delivery arrangement, please contact:

Prof. (Dr.) J. K. Basu
Website: www.profbasu.in
Email: astro.jbasu@gmail.com
Location: Kolkata, West Bengal, India 

By confirming an order or voluntarily proceeding with a physical-item transaction, you acknowledge that you have read and understood the applicable shipping and delivery conditions described on this page.